Refund policy
At ZOWJ, we are committed to ensure the highest level of services.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You have to however ship the products back to us within 3 days of receiving the product.
You can always contact us for any return question at
+923257213031
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Color difference from website is not a fault of clothing. Only visible defects or a variation of size by an unacceptable range will be considered in this.
Refunds
All Returns which are not to due to fault of clothing, will be credited with a deduction of the shipping charges of Rs 250 and ONLY AS STORE CREDIT. Cash Refunds are not possible.
After you generate a query, the Quality Department of the Company will look into the issue and get right back to you. After reviewing the product, we may offer you an Exchange or store credit for future purchases in case of any major fault.
ZOWJ